If you need immediate technical support, please call 888-214-7932.

Technical Support

Quantum is dedicated to forming partnerships with our customers, including excellent customer care after your system is installed. We understand the importance of your investment and will work with you to achieve the greatest ROI possible.


According to our customers, our service and technical support are unparalleled in the industry. Our Service team is always available and ready to help. We have several levels of Service Agreements available, so we can work with you to find the one that best suits your needs. Or, we can just stop in when you need us. Contact us today for more information.

Technical Service and Support

Quantum is here to provide customer-centered support and technical expertise any time you have issues with your process.


Benefit from our full suite of AR and mirror coating processes, product support and consulting.

Equipment Refurbishment

Whether you are starting a new lab or need to add capacity to an existing lab, we can provide refurbished equipment that fits your needs at a lower investment.


Our consulting team will work with other members of Quantum, as well as with company leaders to develop solutions, prepare recommendations and help train company employees.

Testing Lab

Unique to Quantum, our Test Lab is offered as part of our process or on a “per use” basis for customers not currently in a contract.

Research and Development

One of the hallmarks of Quantum is Innovation and forward-thinking so we can meet the current and future needs of our customers.

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    1. Technical Service and Support

    Quantum provides customer-centered service and support.   With many years of experience in the ophthalmic industry, Quantum is here to provide technical expertise any time you have issues with your process, even if it’s equipment made by Balzers, Leybold, Satis or others. We’ll troubleshoot and identify problems, then work with you to create solutions.


    Preventative Maintenance

    Our goal is to improve product reliability, decrease downtime, and increase productivity by planning maintenance ahead of forecasted failure times for components and subsystems.


    Emergency Service

    On-site service for equipment and process related issues in a failure or downtime mode. Quick response time and resolution to issues have made Quantum a front-runner in Emergency Service.


    Telephone Service

    Quantum’s dedicated Technical Service team is ready to assist you to resolve process and equipment related issues when they happen.

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    2. Process

    Quantum can help labs with older equipment compete in today’s market by upgrading their coating processes. In many cases, premium processes can be installed with no equipment modification. In some cases, component upgrades may be required. We will even install these processes in coating equipment manufactured by other companies!


    Quantum offers a full suite of AR and mirror coating processes, product support and consulting, including:


    Coating Design

    Quantum delivers processes based on customer specifications, from basic AR coating to state-of-the-art coatings for multiple substrates. Quantum will design custom processes just for you, and we will engineer our processes to work in any equipment type currently in your facility.


    Coating Quality

    Quantum coatings have superior adhesion and scratch resistance. As every lens type has a unique refractive index, we will modify processes to work on different substrates to improve your quality.


    Coating Support

    Many individual labs experience product reliability issues relating to instability in process design or process parameters. Quantum specializes in analyzing specific processes and creating stability corrections to increase yield and reliability.


    Take a look at our top quality coatings line-up on our AR Coatings Page.

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